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Recommendations from Pocket Users

Adam Braun

Shared January 1, 2016

How to stick to your NYE resolutions.

George Ambler

Shared January 2, 2016

Simple and effective:

Identify the problem
State what needs to happen
Offer to help

Adnan Arif

Shared February 27, 2017

I watched a manager get angry at a direct report (we’ll call him Fred) for a sloppy, unclear presentation he gave. The manager was right — the presentation was unclear — but the way he responded damaged the employee’s confidence and Fred’s next effort wasn’t much better. Instead, he could have tried this:

“Fred, this presentation made six points instead of one or two. I’m left confused. It needs to be shorter, more to the point, and more professional looking. Would it help if we talk about the point you’re trying to make?”

No frustration. Not even disappointment. Just clarity and support.

Another time, I watched as a CEO got annoyed at his direct reports for presenting plans that were not reflective of the budget commitments they had made. His emotion was understandable. Appropriate, even. But not useful. An alternative might have been:

“Folks, these plans don’t reflect the budget numbers we agreed on. Those numbers are non-negotiable. If you want, you can let me know where you are getting stuck and we can brainstorm solutions.”

Identify the problem. State what needs to happen. Offer to help. Simple, right?

Cristobal Bozdogan

Shared February 3, 2016

1. Identify the problem.
2. State what needs to happen.
3. Offer to help.

Carlo Cabanlig

Shared December 30, 2015

It'll feel fake at first, but it gets the job done better.