One More Thing
Over time, a customer service theorem emerged. When a customer brings a complaint, there are two tokens on the table: It’s Nothing and It’s Awful. Both tokens are always played, so whoever chooses first forces the other to grab the token that’s left.
Second, I am not suggesting some dreamy decommercialization of the internet. It’s too late for that, and it’s not consistent with American capitalism, anyway. But in protecting the internet we’d have to find a balance. For instance, you’d never be able to pave over Yosemite Valley and build condos, but there are plenty of commercial tour companies that will take you there. You couldn’t build a McDonald’s on the graves of fallen soldiers, but the entire economy of Gettysburg seems pretty much built on the tourism the battlefield attracts. We need a way to protect the resource that enables all the other economic activity.
Grand unifying theory of Apple. Love it.
If you didn't know Stratechery yet, now you do. Great site.