Andy Fossett

9 days ago

Honestly, most people just want shit to work as expected. “Delight” is a bullshit metric that often comes at the expense of speedy resolution.

Guest Blog: Customer Delight Is Unnecessary in the Era of Multichannel Support

hyken.com

This week on our Friends on Friday guest blog post my colleague, Adam Rogers writes about the growth of multichannel support and how to focus on providing effective support wherever the customer is asking for it.