Nicole Leffel

778 days ago

When Voss analyzed the transcripts of his most unlikely hostage negotiation victories, he discovered that the turning point frequently occurred right after his team took the time to listen to the captor’s argument, summarized that argument back to the captor, and then got the captor to say, “That’s right.”

To Be a Better Leader, Learn This FBI Hostage Negotiation Tactic

As a strategic messaging and positioning consultant, I preside over lots of contentious meetings. They go with the territory: Sometimes it’s just really hard to get leaders of high-profile startups to agree on a single version of their strategic story.