Nicole Leffel

429 days ago

Interfaces to public systems should not merely be data collection fields that hide a larger policy machine, but a glimpse into the machine itself, with the wires and gears exposed, so that a citizen can more fully understand, navigate, and influence, the systems they live in.

Making Public Services Explorable

This is the first in a series of essays about open logic for public services. Together, they argue for public systems that are built to be understood and navigated.