Mladen Srdić

341 days ago

There are many advantages to a customer-centric approach, but here's the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great.

Amazon's Jeff Bezos constantly reminds his workers about the biggest enemy: 'Irrelevance. Followed by excruciating, painful decline.'

Amazon CEO Jeff Bezos knows a thing or two about building a successful business. Several analysts have predicted that Amazon will be the world's first company with a trillion-dollar valuation, and Bezos recently became the second-richest person on earth.