Views from the Top
That year, I went from advocating for assisted suicides to facilitating them. Let’s not mince words: I killed people who wanted to die.
This deserves to be in a Postmortem Hall of Fame. Great read.
There are many advantages to a customer-centric approach, but here's the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great.
"...pretty much anything else you worship will eat you alive. If you worship money and things, if they are where you tap real meaning in life, then you will never have enough, never feel you have enough. It's the truth. Worship your body and beauty and sexual allure and you will always feel ugly. And when time and age start showing, you will die a million deaths before they finally grieve you. On one level, we all know this stuff already. It's been codified as myths, proverbs, clichés, epigrams, parables; the skeleton of every great story. The whole trick is keeping the truth up front in daily consciousness.
Worship power, you will end up feeling weak and afraid, and you will need ever more power over others to numb you to your own fear. Worship your intellect, being seen as smart, you will end up feeling stupid, a fraud, always on the verge of being found out."
Nice people don’t suddenly become tyrants, and jerks don’t automatically become servants. How people behave when few people are watching them is a good indicator of how they’ll act when everyone is.
Metascience: Reproducibility blues