What Great Listeners Actually Do
hbr.org
Chances are you think you’re a good listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average.
Chris ~
2819 days ago
"Good listening is much more than being silent while the other person talks. The best conversations were active.
Good listening included interactions that build a person’s self-esteem.
Good listening was seen as a cooperative conversation.
Good listeners tended to make suggestions."