A/B Testing: Example of a good hypothesis
Great user experience and great data are what make products feel smart.
Many startups understand the value of A/B testing as a tool to grow a product, but it’s also a built-in mechanism to better develop a product team. Universal A/B testing not only resolves the tension between different product manager types, but it also does so while giving them autonomy and acknowledgement of their personal style.
two of you have the power to change something in this world.
Mine is INFP
You feel the weight of the world on your shoulders. Decisions, decisions… Your head spins.
You take a deep breath and look around. Your eye briefly catches the calendar on your boss’ desk. It’s almost your career ten-year anniversary. Almost ten years since you first started work — gone in a flash.
You realize you’re really just starting out.
It is never too late to learn another tongue, and it can be very rewarding. Alex Rawlings is a British professional polyglot who speaks 15 languages: “Each language gives you a whole new lifestyle, a whole new shade of meaning,” he says. “It’s addictive!”
Spinach, celery, eggs, mushrooms, beets, potato, chicken
The story of Zappos success.
Looking back, I attribute most of our growth over the past few years to the fact that we invested time, money, and resources in three key areas: customer service, company culture, and employee training and development. The move to Las Vegas helped us make progress in each of the three. If you’d like to hear what our telephone reps sound like, just pick up the phone and give us a call.
managers can be taught to think like peers
Mine is type A, what's yours?
in Japan, India, Iran, South Korea, and—you guessed it—Russia, the smiling faces were considered significantly less intelligent.
for the sake of your relationship, make sure you're suffering productively.
How will you measure your life?
People love it. There's no top or pair of shoes you could wear that gets as much reaction as a six pack
Relationships: Stop trying to fix the bad and focus on relishing the good. That’s what makes marriages last.
Work: Celebrating success makes companies happier and more productive. The world needs more fist bumps.
Happiness: Focus on the good things, savor them and then let that joy out. Happiness expressed is double happiness.
Motivation: Celebratory rewards build good habits. If they get Navy SEALs through “Hell Week” they’ll get you through most anything.
endings are important. At Disney, they call it a "kiss goodnight," the perfectly timed element that can turn even a mediocre experience into a fantastic memory.
What’s the ideal amount of money for a person to have? It’s one thing to consider whether an incremental X dollars adds to your happiness. It’s another thing to consider whether an incremental X dollars above a certain amount can actually subtract from your happiness through the additional hassle it creates.
A million dollars isn’t cool. You know what’s cool? A billion dollars.
Storage Mechanisms in Recall
list items that are first and last in a list are more likely to be remembered than the items in the middle.
“At Google, we often think that speed is the forgotten ‘killer application’ — the ingredient that can differentiate winners from the rest. We know that the faster we deliver results, the more useful people find our service.”
— Matt Brittin, Managing Director, UK & Ireland Operations, Google
You can’t just stop after creating an experience map. That’s because a good current-state experience map is simply oozing with potential: the potential to create an even better experience. But how do you move forward? How do you see the opportunities? Well, it’s a little easier when you know what to look for, what the patterns of success are.
design features that will enable what folks are trying to do and make your product stronger for the people who haven’t yet tried it but will.
the site’s writing is how your company sounds online.
How do people decide which action to pick? The answer lies in the concept of expected utility:
Expected utility = Expected benefits – Expected interaction costs
Users try to maximize the expected utility of an action: In other words, they weigh in the benefits and the costs of each action, and they choose the one that has the best balance of benefits versus costs.
“Life is too short to click on things you don’t understand.”
Must-read for UI deaigners.
The culture of a workplace — an organization’s values, norms and practices — has a huge impact on our happiness and success.