Francisco Vera

1264 days ago

What actually matters to citizens is that public services work, not that they can be accessed on their smart phone.

McKinsey extols the benefits of digital public services; wise advice or costly folly?

beyondcommandandcontrol.com

In this podcast from September 2020, John Seddon examines the arguments put forward in Digital Public Services: How to achieve fast transformation at scale. Please note, you need to download the report to see all the references. To hear John’s podcast, either REGISTER (FREE) or SUBSCRIBE.